POLICIES

 

B & I Computer Consultants, Inc makes every attempt to keep our clients satisfied with our products. Unlike many other companies that release products before they are thoroughly tested and rely on their users to test their products, we thoroughly test every product. After we test the product, we give a limited number of that product to users and elicit their feedback. We release our products only after they have proven to be useful, stable, and according to our knowledge error/bug free.

 

However, because of the myriad of functions within our products, there is a small possibility that an error will make it into the production version of our products. We ask our users to inform us of any issues that arise out of the use of our products. These issues can include suggestions, recommendations, error reports, or new functions that the user would like to see in future versions of our products. Our Version Update Program included with all of our products lets the user simply and effortlessly upgrade their version of our product to the latest version. If one of our users reports an error in our product, we immediately resolve that error and make the corrected software available for download on our website. We then e-mail update instructions to all of our clients that use that product and are currently registered for support. 

Support

All of our products include 1 year of support and 1 year of new version updates from the initial purchase date. Support after the first year will cost between $75 and $200 per year (depending on the product, please look at the pricing/purchase page for details,) for the system and all modules.  By staying current with your support payments, you will continue to receive support and all future updates and enhancements to the system and all modules free of charge. Users who are not current with their support payments are not entitled to support and updates. If a user allows their support to expire, there are 2 options if they want support or updates in the future:

1) they can pay the total outstanding support owed from the date their support expired to the next anniversary of their purchase date. If more than 1 year has passed since the support expired, there is a 15% discount off the total support bill.

(If support expired on 3/15/2006 for a Childcare Sage LC, and it is now 8/13/2007, the total support bill would be $127.50 (this amount includes 15% off of 2 years of support; 3/15/2006 to 3/15/2007 and 3/15/2007 to 3/15/2008 at $75 per year,) to extend support to 3/15/2008.)

2) they can pay the annual support cost for their software package to receive 2 months of support and updates from the current date.

(If support expired on 3/15/2006 for a Childcare Sage LC, and it is now 8/13/2007, the total support bill would be $75 for support from 8/13/2007-10/13/2007.)

Outside Software (non B & I) and Networking Support

Our systems interface with programs from Microsoft Office, Microsoft Outlook, Email Programs, Group Mail Programs, Image Viewer Programs, and PDA sync programs and applications. Many of our users also set up our systems on networks so that multiple users can use the same system at the same time. We cannot provide support for software that we did not create, even if our systems can interface and use that software. Further, we cannot provide support for setting up network systems. Our systems are designed to only pass data to outside programs. Please direct all support questions about outside programs to the developers of those programs.

 

Custom Development

 

For any custom development, we can either charge a fixed fee for the project or we can charge by the hour. For fixed fee projects, we agree on the length of time required to complete your request and the cost before work begins. As such, half is due before work begins and the remaining half is due upon delivery of the new software. For projects charged by the hour, an initial deposit that covers 25% of the project estimate is due before work begins, and the remainder is due as work is performed on a set schedule. Please look at the pricing/purchase page for development pricing.

 

Software Piracy

 

Software piracy is an important issue to us. Our revenue and growth depends on users of our products purchasing those products. Because all software can be duplicated and distributed without reimbursing the creator and owner of that software, we cannot ensure that all users of our products have purchased those products. Unauthorized users of our products will not receive any support and will further be prosecuted to the full extent of the law.

 

Our products help professionals make sales and earn money. We hope that users of our products see their value and do the right thing.

 

Liability

We make every effort to assist our users in keeping their information safe. Our backup program allows our clients to easily backup and store their data. Because our products are written in Microsoft Access 2002/XP, there should be no compatibility issues with Windows operating systems. That being said, hard drives crash and computers break. By using our products, our users agree that our liability is limited to replacing our software on CD-Rom only. We are not responsible for lost data, time and effort required to re-enter data, or anything else except replacing our software.

 

As a mid-sized company, we are very flexible in dealing with our clients on many issues. If one of our users or clients have any questions, they can e-mail us at questions@bandisoftware.com, post a question in the user forums, or leave a message for us at 301-537-4754. We will respond to your e-mail or post, or return your call as soon as possible.