B & I Software Policies

Check Payments:

If paying by check, please print and fill out the Childcare_Sage_Order_Form and mail the form along with your check payment to:

B & I Software
608 Warfield Drive
Rockville, MD 20850

Policies:

Downloads and Shipping:

Downloading Software:
All new software orders purchased online are available for immediate download. Approved purchase orders faxed to us are available for download the same day that we receive the fax, and orders paid for by paper check and mailed to us are available for download the same day we receive the order.

Shipped Software:
We ship out a Software Package via USPS First Class mail with all new orders after payment is completed or we receive an approved purchase order. All payments by check may be subject to a 5-7 business day delay while checks clear. All software is usually mailed out within 48 hours of the completed payment, and most users receive the software within 3 days of us mailing it out.

All new software order shipments include the software product on CD-Rom, an installation booklet, and that software's serial number. The serial numbers themselves are always send in a sealed, tamper proof, green coin envelope.

Returns:
All of our software packages come with a 60 day 100% money back guarantee. When you purchase one of our products, we always mail you our Software Package which includes the software product CD-Rom, an installation booklet, and that software's serial number in a separate, sealed green envelope. Once this separate sealed green envelope is opened, no refunds will be given. Additionally, if you request that the serial numbers be emailed to you, there will be no refunds given once the email is sent.

All of our retail software will work for 30 days after installation before they must be registered. In the unlikely event that you want to return our software, simply contact us by phone or email to get an RMA number, write the RMA number on the outside of the software package, make sure the software package includes the software product CD-Rom and the sealed and unopened green serial number envelope, and return the entire software package to us postmarked within 60 days of the purchase date.

We will only accept a software product return if the software package is returned to us and postmarked within 60 days of the purchase date, the serial number envelope has not been opened, and that you have a valid RMA number written on the outside of the package. Returns that lack an RMA number, contain an opened serial number envelope, or that are postmarked after 60 days from the purchase date, will be sent back to you.

Our return rate is very low, and usually our software is returned because the user couldn't figure something out and didn't bother to call us for help. Please keep in mind that our support staff is available to assist you in installing, configuring, and using our software. Our support staff can be reached by phone or email, whichever you prefer during support hours (M-F 9am-5pm EST), and our product forums are always available.

Please send any questions regarding our return policy to sales@bandisoftware.com.

Support:
All of our products come with our Support Package that includes 1 year of phone and email support and 1 year of new version updates from the initial purchase date. Support includes unlimited help with installing, setting up, and using our software and free updates to all new versions of our software released during the support period. (Support with network installations includes using our software over the network, but does not include setting up the network itself.) We do not support any prior versions of any of our software, and you must update to the latest version of our software to receive support. (This is the only way that we can effectively and quickly support our software products.)

After the first year, we strongly recommend that you renew your annual support package (please see the pricing page for exact pricing.) Keep in mind that our purchased software will continue to work indefinately regardless of whether you renew your support package. However, if you allow your support package to expire, you will not be entitled to any product support of any kind or any new updates for any of our software packages.

If a user allows their support to expire, there are 2 options if they want support or updates at any time in the future:

1) they can pay the total outstanding support owed from the date their support expired to the next anniversary of their purchase date. If more than 1 year has passed since the support expired, we do offer a discount off the total support bill.

2) they can pay the annual support cost for their software package to receive 2 months of support and updates from the current date.

Our systems interface with programs from Microsoft Office, Microsoft Outlook, Email Programs, Group Mail Programs, Image Viewer Programs, and PDA sync programs and applications. Many of our users also set up our systems on networks so that multiple users can use the same system at the same time. We cannot provide support for software that we did not create, even if our systems can interface and use that software. Further, we cannot provide support for setting up network systems. Our systems are designed to only pass data to outside programs. Please direct all support questions about outside programs to the developers of those programs.

Privacy Policy:
We do not sell or offer any information about our clients/users to any outside parties. We do occassionally ask current users to provide testimonials.